Got Questions? We've Got Answers.

Primarily no — AKL Technology Services specializes in Windows Desktop, Windows Server, and Linux environments. That's where the deep expertise lives. If you're running a Mac and need help, reach out anyway and we'll give you an honest answer about whether it's something we can assist with or whether you'd be better served by a Mac specialist.

Yes, always. The first conversation costs you nothing. We'll talk through what's going on, give you our honest assessment, and tell you exactly what we'd recommend — then it's your call whether to move forward.

You download a small, safe connection tool called AKL Connect from our website. Once it's running, you share a one-time PIN with us, we connect to your screen, and we can see and control your computer just like we're sitting next to you. You can watch everything we do in real time, and the session ends the moment you close the app. Nothing is installed permanently without your permission. For Managed IT it's even easier; you call and we connect instantly using our remote software.

Our standard on-site service area covers locations within 15 miles of Elizabethton, TN — which includes most of Carter County and parts of the greater Tri-Cities area. Service outside that radius is available with advance approval and may include an additional travel fee. Remote support is available to anyone, anywhere.

On a typical day your systems are being monitored automatically — we get alerts if something looks wrong before you even notice. Security logs are also being checked 24/7 in real-time. Windows updates are handled on a schedule so you're not running vulnerable software. If something does come up, you call or email us and we remote in, usually the same day. Think of it as having an IT person on call without the cost of a full-time hire.

Managed IT plans have a 12-month initial term — that's standard in this industry because proper monitoring and setup takes time to pay off for both sides. After the first year it rolls month-to-month with 30 days notice to cancel. Break/fix services (one-time repairs, on-site visits) have no contract at all — you pay when the work is done.

We accept cash, check, all major credit and debit cards, and even PayPal! Card payments carry a 3% processing fee, which we're upfront about. For managed IT clients, monthly fees are invoiced on the 1st of each month.

Sometimes, yes — it depends entirely on what failed and how. If the drive itself is intact and the issue is with the operating system or other hardware, recovery is usually straightforward. If the drive has physically failed, recovery is much harder and may require specialist data recovery services beyond what we offer. Either way, we'll assess it honestly and tell you what's realistic before any work starts.

The honest answer is - it depends. Some models are trickier than others. Ones that are held with adhesives rather than screws or clips, the answer is usually no just because the possibility of damage is so much higher. The last thing we want is to damage your device!